How Do I Cancel or Change an Order?
Although we cannot guarantee we can change or cancel in order once placed, if you need to cancel or make a change to your order, please call us at 1-800-403-8285 and we will make every attempt to correct or cancel the order. Emailing is not effective means for cancelling or changing an order, as your order may ship before we can respond to your email.
How long will it take to get my order?
Most orders, unless we cannot verify your information provided ship the same business day. Orders over $99 are expected to arrive within 1-2 business days, orders under $99 generally arrive in 2-4 days, but can take up to 8 business days in rare occurrences.
What is the accuracy rating of your company's shipments?
Every item we ship is scanned and placed in the shipping box, we cannot close an order unless all items are scanned and shipped. We estimate our shipments are 99.9% accurate.Are you an Authorized Dealer of the products you sell?
Yes, we are authorized by the manufacturers to sell the products we offer. All Products come with full warranty coverage.
There are many Grey Market Websites, MarketPlace Websites, and Auction Houses where the products advertised are not Authentic and do not come with a manufacturer warranty. We will make every attempt to Price Match prior to purchase. Please email us the competitor's website, product info and we will respond to your request within 24 hours.
How long has your company been in business?
We have selling online for over 10 years under many still active website domains. Do you price match if I find the product at a lower price?
When price matching with a competitor online, we have to consider the following:
1. Does the lower price include Free Shipping, if not, how much do they charge for shipping?
2. Are they authorized by the manufacturer to sell the product?
PAYMENTS AND COLLECTIONS
Purchase order payments are due upon receipt. Payments over 30 days are subject to finance charges of 1.5% per month. Orders over 90 days past due will be sent to our collection agency.
Bounced Checks or Chargeback of funds to Credit Cards are subject to a $25.00 Fee plus any collection costs incurred. Non-Payments sent to our collection agency are subject to additional Finance charges imposed by the 3rd party agency. We guarantee to have the lowest price available on items we sell.
If you should find a product advertised for less than our price, call us prior to purchase at 1-800-403-8285. We will make every attempt to beat, the price by 5%, PLUS you will get FULL WARRANTY Coverage from HRM USA, an Authorized Dealer of all the products we sell.
Still have questions, please call us at 800-403-8285 (option 1) Mon-Fri 9AM-5PM EST- Order by Phone or Web. Office Closed on Major Holidays. Email us at:
HRM USA Collects Sales Tax for most US states.
The Purchase may be subject to USE Tax by your State unless the purchase is exempt from Taxation. The Purchase is not exempt merely because it is made over the internet, by catalog or by any other remote means: and States(like the Commonwealth Of KY) require purchasers residing in the state to report all purchases that are not taxed by the retailer and pay use tax on those purchases unless exempt under the State's law. The tax may be reported and pain on the Individual income tax return or by filing a consumer use tax return.
HRM USA, Inc
49 Richard Rd
Warminster PA 18974
Toll Free 1-800-403-8285